westhundred ("we" and "us") is the operator of (https://westhundred.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- Fulfillment takes 1-3 business days
- Shipping time on average is 5-10 business days depending on the order's destination.
- You will receive a order confirmation and a tracking code as soon as order is placed/shipped
Shipment processing time:
The shipping estimator provided at check out is the shipping time only and does not include the order processing time. Weekends and holidays are excluded from processing and shipping, so please account for non-business days when choosing your shipping method.
You will receive an email with tracking information when your order has shipped. Tracking information for your shipment will be updated and available within 72 business hours.
- On the individual product detail page, you will see the estimated shipping time for each product.
- For delivery throughout the US, we use USPS, UPS, and DHL as our primary couriers.
- We charges $4.99 flat rate per order (no matter how many items) or FREE for orders above $59.
- We currently shipping to:
- All 50 states within the U.S. including P.O. Boxes.
- All APOs/FPOs and U.S. territories like Puerto Rico, Guam, and U.S. Virgin Islands. We do not officially support shipping to any other country than the US just yet and plan to do it soon
Currently on pause due to Covid-19
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
- westhundred will happily accept returns due to receiving damaged/broken product and long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging and unused condition.
- Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
- Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.
Orders are usually dispatched within 1-5 business days of payment of order.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded, please contact us so that we can conduct an investigation
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and westhundred encourage you to be aware of these potential costs before placing an order.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service questions, please email us at email@example.com